MODELS NOT PURCHASED AT DERAND MOTORSPORTS:
If you did not purchase your electric vehicle at Derand Motorsports we do not cover any warranty's from the supplier.


By purchasing any products sold by Derand , the customer agrees to the policies and procedures outlined below.

Any warranty is extended to the original owner with the original purchase paperwork. This portion covers  electric bikes, electric scooter ebikes, electric motorcycle style ebikes, electric mobility scooters, and kick-style electric scooters.


Electric bikes (Bicycle style):

Comprehensive Warranty (up to 2000km)：There is a Two Year warranty (up to 2000km) for the frame, and motor*. One year repair or part replacement is extended to the original owner of the controller and other applicable components against manufacturer’s defect in workmanship and materials on the e-bikes. 

Manufacturer's comprehensive warranty does not cover wearable  parts including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from water, road salt and other foreign debris or chemicals are not covered by the comprehensive warranty. The labour of any warranty repair will be covered by the original store that the bike was purchased from only when it is being repaired at said store. The parts will be covered by the manufacturer.   You are responsible for providing original purchase paperwork and transportation of  the item to and from the store.

Six Month Warranty (up to 2000km)：6 Month warranty on original Batteries and Chargers provided that they have been maintained as instructed by your vehicle hand-book and not subjected to freezing temperatures. For Lithium models, the chargers must match the lithium batteries. We are  not responsible for any damage resulting from using another brand or voltage of charger. The customer is responsible for providing original purchase paperwork and transporting the item to and from the store.

If you are unable  to bring the ebike to our Ottawa store location,  you may be required to ship the item and a copy of your purchase paperwork to Derand before receiving a replacement item. You are responsible for any costs associated with shipping to Derand. Once the warranty claim is approved, Derand  will arrange the shipping for the replacement parts 

Certain conditions that may limit or completely void the warranty of your e-bike are: altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use. Blatant misuse of the product, intentional damage and neglectful care of the product are not covered under warranty.


Electric Scooter E-Bike
Electric Motorcycle Style E-Bike
Electric Mobility Scooters:

Comprehensive One Year Warranty(up to 2000km)：Two year manufacturers warranty on the frame*. One year repair or part replacement is extended to the original owner on the swing-arm, motor, and controller against manufacturer’s defect in workmanship and materials on all e-bikes, mobility scooters.

Manufacturer's comprehensive warranty does not cover wearable parts including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes, or damage due to lack of maintenance, accident, misuse or abuse. Damage incurred from water, road salt and other foreign debris or chemicals are not covered by the comprehensive warranty. The labour for any warranty repair will be covered only when it is being repaired at Derand. The parts will be covered by Derand.  You are responsible for providing original purchase paperwork and transporting the item to and from the store.

Six Month Warranty：Six month warranty on original Batteries and Chargers provided that they have been maintained as instructed by your scooter hand book and not subjected to freezing temperatures. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger. The customer is responsible for providing original purchase paperwork and transporting  the item to and from the store.

 If you are unable  to bring the ebike to our Ottawa store location,  you may be required to ship the item and a copy of your purchase paperwork to Derand before receiving a replacement item. You are responsible for any costs associated with shipping to Derand. Once the warranty claim is approved, Derand  will arrange the shipping for the replacement parts.

Certain conditions that may limit or completely void the warranty of your e-bike are: altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use. Blatant misuse of the product, intentional damage and neglectful care of the product are not covered under warranty.


Shipping Damage:

Derand  will not be held responsible for any lost, stolen, or damaged items due to any delivery services or courier actions. Report any damage within 7 days of receiving the part with pictures for any shipping damage and proof of purchase. Please note the damage on the shipper’s Bill of Delivery prior to signing off on the shipment. Shipping damage is not covered if you choose your own shipping method or freight forwarder. The cost of shipping will not be covered under warranty.


Repair and Store Purchases:

Any warranty is extended to the original owner with the original purchase paperwork. Any return or exchange within 7 days must be in new, unused, and original packaging. A restocking fee of 20% will be withheld from the refund amount unless Derand has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product is returned and determined to be returnable. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. Items out of original packaging will not be accepted.

If the part was paid by financing, you are responsible for any cancellation fees or penalties charged by the third party financing company. . The financing loan agreement will only be cancelled after Derand  has received and approved the returned item.